Frequently Asked Questions
Should I return my books?
Please keep all materials at home at this time. It is very important that everyone follow the shelter at home order and stay home as much as possible. All library branches are currently closed and book drops are locked.
Will I be charged late fees for overdue items? What about Link+ items?
We no longer charge late fees on our materials, and all other libraries in Marin are waiving their late fees during this time. Any late fees for Link+ items will also be waived. We are in the process of extending due dates for all items until after the library has reopened.
Can I pick up my holds?
Unfortunately that is not possible at this time. All libraries are closed and staff are following the shelter at home order. Any items currently ready for pickup will remain on hold for you, so that you will be able to pick them up after we reopen.
Can I still place holds on items?
We are not accepting new holds on physical books and DVDS while the libraries are closed. Only online materials can be put on hold or checked out during these closures. Your “For Later Shelf” is a great way to keep track of all the books, movies, and more you’d like to check out after the libraries reopen.
Can I get a library card online?
Yes! If you are a Marin County resident you can apply online here: https://marinet.lib.ca.us/screens/selfregmenuonline.html
What if I already have an account, but can’t find my library card number?
Please email us using our online contact form so that we can help.
What do I do if I’ve forgotten my PIN/password?
If you don’t remember your password or don’t know if you have one, you can get a new password here: https://marinet.lib.ca.us/pinreset
Do you have eBooks or streaming movies I can access from home?
Yes! We have a wide range of digital materials and online services you can access from home, including: eBooks and audiobooks, streaming TV and movies, digital magazines and news, as well as online learning services and research databases. Learn more.
Are staff available to answer questions?
Yes! You can reach us using our online contact form. We will reply as quickly as we can.
When will the library reopen?
At this time, we do not have a clear indication of when we will reopen as we are working under the guidance of local health authorities during this evolving situation. Once we are cleared to reopen, we will be sure to let our patrons know. For the most up-to-date information, please check our website.
We look forward to seeing you in the library again. In the meantime, we hope you will enjoy our online services and reach out to us with any questions.
Please stay safe. Stay well. And for now, stay home.
From Marin HHS:
Stay At Home Order in effect for Marin County
A “Shelter at Home” order is in place for Marin County and other Bay Area counties now through May 3. This legal order limits activity, travel and business functions to only the most essential needs.
The purpose of this is to keep people at home – except to complete the most essential activities, such as visiting a doctor or buying groceries for your household – in order to slow the transmission of COVID-19. The more we stay at home, the less chance we have of exposing ourselves to this virus and spreading it from one household to another. This order applies to people of all ages and backgrounds because anyone can be a carrier of the COVID-19 virus, even if they do not show symptoms.