Frequently Asked Questions
Is the library offering curbside service?
Yes! We are now offering Contactless Curbside Service at all of our branches for pickup and returns. Curbside Service hours and procedures vary by location. Please see our Curbside Service page for details.
Our top priority continues to be the health and safety of our library patrons and staff. When picking up your holds or returning items, please follow directions, stay at least 6 feet away from others and wear a face covering.
Why aren’t the curbside service hours longer?
We will be increasing hours as our staffing levels allow. In addition to staffing our library curbside locations, Marin County Free Library staff continue to serve in vital Disaster Service Worker roles for the County, and that will be an ongoing responsibility through the end of the year. (City libraries do not share that responsibility.) We appreciate your patience and understanding as we try to juggle fulfilling both the needs of our patrons and the community as a whole.
Can I return my books?
While you are not required to return your items yet, we know that many people would like to return library materials. All of our branches are now accepting returns during curbside service hours. Please check our Locations page for details on curbside service hours.
Please be aware that returned items will be quarantined for at least 96 hours before being checked in, so items will remain on your library record while we safely process them. (This could be as long as a week.) You will not be charged late fees during this time.
Because of safety protocols, no return receipts will be available.
Have some of my items been automatically renewed? Why not all?
We are now offering automatic renewals of any items that can be renewed. If an item can be renewed (i.e. if there’s no-one waiting for it, and it hasn’t already been renewed the maximum number of times), then it will automatically be renewed. Please be sure to check your library reminder notices for any items coming due, as not all items can be renewed. (Automatic renewal does not apply to ebooks.)
Will I be charged late fees for overdue items? What about Link+ items?
We no longer charge late fees on our materials, and all other libraries in Marin are waiving their late fees during this time. Any late fees for Link+ items will also be waived. We are also continuing to extend due dates for all items.
Can I drop off book donations?
Book donations are not able to be accepted at our branches at this time.
The Friends of the Library book store, the Book Place, will be accepting donations on a limited basis. Please see the Friends website for more details.
Can I get a library card online?
Yes! If you are a Marin County resident you can apply online here: https://marinet.lib.ca.us/screens/selfregmenuonline.html
What if I already have an account, but can’t find my library card number?
Please email us using our online contact form so that we can help.
What do I do if I’ve forgotten my PIN/password?
If you don’t remember your password or don’t know if you have one, you can get a new password here: https://marinet.lib.ca.us/pinreset
Do you have eBooks or streaming movies I can access from home?
Yes! We have a wide range of digital materials and online services you can access from home, including: eBooks and audiobooks, streaming TV and movies, digital magazines and news, as well as online learning services and research databases. Learn more.
Should I return eBooks when I have finished reading them?
Yes, please. Returning eBooks and audiobooks as soon as you have finished with them makes them available sooner to other patrons. To return OverDrive materials early, follow these instructions. (Hoopla eBooks don’t need to be returned, as these are available to multiple patrons at the same time).
Are staff available to answer questions?
Yes! You can reach us using our online contact form. We will reply as quickly as we can.
You can also reach us by phone during the closure at 415-473-2272 (Mon-Fri 9am–6pm).
When will patrons be allowed back in the libraries?
At this time, we do not have a clear indication of when we will be able to reopen to the public, as we are working under the guidance of local health authorities as the situation continues to evolve. Reopening will be happening in stages. For the most up-to-date information, please check our website. You can also find information about Marin County reopening plans on the MarinRecovers.com website.
There are many factors that need to be considered in order to follow health and safety guidelines, and make sure that it is as safe as possible for patrons and staff.
We look forward to seeing you in the library again. In the meantime, we hope you will enjoy our online services and reach out to us with any questions.
Marin Health & Human Services
For the latest information and guidance, visit www.marinhhs.org/coronavirus.
Sign up to receive updates by email.
For information on planning for a safe, scaled reopening of Marin County, visit marinrecovers.com.