Information & Reference Service Policy

Reference by telephone or email will provide brief answers to less complex questions as well as information about library services. Telephone information services include explaining library services, searching the catalog, and answering ready-reference questions by providing brief or specific information. Staff may need to limit assistance to either three questions, or ten minutes per patron to ensure that all library users are served.

Extensive instruction or research generally cannot be provided by phone. Patrons in need of extensive assistance, or who have complex research questions, will be advised to visit the library and speak with a Librarian.

Library staff cannot provide medical, legal or tax advice. Staff also cannot provide recommendations on commercial products and/or services.

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